{"id":7412,"date":"2026-07-07T07:15:33","date_gmt":"2026-07-07T11:15:33","guid":{"rendered":"https:\/\/www.biketur.cl\/?page_id=7412"},"modified":"2026-07-12T09:14:31","modified_gmt":"2026-07-12T13:14:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.biketur.cl\/es\/faq\/","title":{"rendered":"Frequently Asked Questions | Biketur Chile"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7412\" class=\"elementor elementor-7412\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15d7c59 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15d7c59\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e29688b\" data-id=\"e29688b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0c30e9 elementor-widget elementor-widget-html\" data-id=\"a0c30e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"background: var(--surface-1); border-radius: 12px; padding: 24px; max-width: 640px; margin: 0 auto;\">\n  <div style=\"text-align: center; margin-bottom: 24px;\">\n  \n    <p style=\"font-size: 14px; color: var(--text-secondary); margin: 0;\">Everything you need to know before your ride<\/p>\n  <\/div>\n\n  <div style=\"display: flex; gap: 8px; margin-bottom: 20px; flex-wrap: wrap;\">\n    <button class=\"cat-btn active\" data-cat=\"all\" style=\"border: 0.5px solid #185FA5; background: #0C447C; color: white; border-radius: 20px; padding: 6px 14px; font-size: 13px; cursor: pointer;\">All<\/button>\n    <button class=\"cat-btn\" data-cat=\"booking\" style=\"border: 0.5px solid var(--border-strong); background: transparent; color: var(--text-secondary); border-radius: 20px; padding: 6px 14px; font-size: 13px; cursor: pointer;\"><i class=\"ti ti-credit-card\" style=\"font-size:14px; vertical-align:-2px; margin-right:4px\" aria-hidden=\"true\"><\/i>Booking &amp; payment<\/button>\n    <button class=\"cat-btn\" data-cat=\"tours\" style=\"border: 0.5px solid var(--border-strong); background: transparent; color: var(--text-secondary); border-radius: 20px; padding: 6px 14px; font-size: 13px; cursor: pointer;\"><i class=\"ti ti-bike\" style=\"font-size:14px; vertical-align:-2px; margin-right:4px\" aria-hidden=\"true\"><\/i>Tours<\/button>\n    <button class=\"cat-btn\" data-cat=\"rentals\" style=\"border: 0.5px solid var(--border-strong); background: transparent; color: var(--text-secondary); border-radius: 20px; padding: 6px 14px; font-size: 13px; cursor: pointer;\"><i class=\"ti ti-tool\" style=\"font-size:14px; vertical-align:-2px; margin-right:4px\" aria-hidden=\"true\"><\/i>Rentals<\/button>\n  <\/div>\n\n  <div id=\"faq-list\" style=\"display: flex; flex-direction: column; gap: 8px;\"><\/div>\n<\/div>\n\n<script>\nconst faqs = [\n  {cat: \"booking\", q: \"How do I book a tour or rental?\", a: \"You can book directly through our website form, or contact us via WhatsApp. We confirm availability within a few hours and guide you through the payment process.\"},\n  {cat: \"booking\", q: \"What happens if it rains?\", a: \"We reschedule your tour to another available day, or offer a full refund of your deposit if rescheduling doesn't work for your itinerary.\"},\n  {cat: \"booking\", q: \"Do I need to pay a deposit?\", a: \"Yes, we require a deposit to secure your booking. It's fully refundable under our rain and cancellation policy.\"},\n  {cat: \"tours\", q: \"What fitness level do I need?\", a: \"Our tours range from beginner-friendly rides to advanced technical trails. We'll help you choose the right one based on your experience.\"},\n  {cat: \"tours\", q: \"Is a helmet included?\", a: \"Yes, all safety equipment including helmets is included in every tour.\"},\n  {cat: \"tours\", q: \"Can beginners join?\", a: \"Absolutely. Many of our routes are designed for first-time mountain bikers, with an experienced guide the whole way.\"},\n  {cat: \"rentals\", q: \"What's included in a bike rental?\", a: \"Every rental includes the bike, helmet, repair kit, and a route recommendation for your experience level.\"},\n  {cat: \"rentals\", q: \"Can I get the bike delivered to my hotel?\", a: \"Yes, hotel delivery and pickup is available across Santiago for an additional fee.\"},\n];\n\nconst list = document.getElementById('faq-list');\n\nfunction render(filter) {\n  list.innerHTML = '';\n  faqs.filter(f => filter === 'all' || f.cat === filter).forEach((f, i) => {\n    const item = document.createElement('div');\n    item.style.cssText = 'background: var(--surface-2); border: 0.5px solid var(--border); border-radius: 8px; overflow: hidden;';\n    item.innerHTML = `\n      <button class=\"faq-trigger\" style=\"width: 100%; text-align: left; padding: 14px 16px; background: none; border: none; cursor: pointer; display: flex; justify-content: space-between; align-items: center; font-size: 15px; color: var(--text-primary); font-weight: 500;\">\n        <span>${f.q}<\/span>\n        <i class=\"ti ti-chevron-down\" style=\"font-size: 18px; color: #185FA5; transition: transform 0.2s;\" aria-hidden=\"true\"><\/i>\n      <\/button>\n      <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.2s ease;\">\n        <p style=\"padding: 0 16px 14px; margin: 0; font-size: 14px; color: var(--text-secondary); line-height: 1.6;\">${f.a}<\/p>\n      <\/div>\n    `;\n    const trigger = item.querySelector('.faq-trigger');\n    const answer = item.querySelector('.faq-answer');\n    const icon = item.querySelector('.ti-chevron-down');\n    trigger.addEventListener('click', () => {\n      const isOpen = answer.style.maxHeight !== '0px' && answer.style.maxHeight !== '';\n      document.querySelectorAll('.faq-answer').forEach(a => a.style.maxHeight = '0px');\n      document.querySelectorAll('.ti-chevron-down').forEach(c => c.style.transform = 'rotate(0deg)');\n      if (!isOpen) {\n        answer.style.maxHeight = answer.scrollHeight + 'px';\n        icon.style.transform = 'rotate(180deg)';\n      }\n    });\n    list.appendChild(item);\n  });\n}\n\ndocument.querySelectorAll('.cat-btn').forEach(btn => {\n  btn.addEventListener('click', () => {\n    document.querySelectorAll('.cat-btn').forEach(b => {\n      b.style.background = 'transparent';\n      b.style.color = 'var(--text-secondary)';\n      b.style.border = '0.5px solid var(--border-strong)';\n    });\n    btn.style.background = '#0C447C';\n    btn.style.color = 'white';\n    btn.style.border = '0.5px solid #185FA5';\n    render(btn.dataset.cat);\n  });\n});\n\nrender('all');\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Everything you need to know before your ride All Booking &amp; payment Tours Rentals<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7412","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Biketur Chile<\/title>\n<meta name=\"description\" content=\"Everything you need to know about mountain bike tours and rentals in Santiago Chile. 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