{"id":7414,"date":"2026-07-07T07:08:04","date_gmt":"2026-07-07T11:08:04","guid":{"rendered":"https:\/\/www.biketur.cl\/?page_id=7414"},"modified":"2026-07-07T07:12:55","modified_gmt":"2026-07-07T11:12:55","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.biketur.cl\/es\/faq-2\/","title":{"rendered":"Frequently Asked Questions | Biketur Chile"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7414\" class=\"elementor elementor-7414\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55a123c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55a123c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-826866c\" data-id=\"826866c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-874f934 elementor-widget elementor-widget-text-editor\" data-id=\"874f934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q1. What fitness level do I need?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">We adapt every ride to your fitness level. From beginners to advanced riders \u2014 just let us know your experience and we will plan the perfect route for you.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q2. What bikes do you use?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">We use only Trek bikes \u2014 the world&#8217;s leading mountain bike brand. We offer Trek Marlin hardtails, Trek Fuel EX full suspension, Trek Rail e-bikes and Trek road bikes. All bikes are professionally maintained and adjusted to your height and weight.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q3. Do you pick up from my hotel?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Yes! We offer door-to-door service. We pick you up from your hotel and drop you back when the ride is done. Our delivery area covers Las Condes, Vitacura and Lo Barnechea. For other areas there is an additional fee of CLP 15,000.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q4. What is included in the tour?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Hotel pickup and drop-off, Trek bike adjusted to your size, helmet and safety gear, bilingual local guide, snacks and hydration, photos and videos of your ride, technique coaching, Biketur Chile souvenir shirt.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q5. What should I bring?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Comfortable athletic clothing, sunscreen and sunglasses, an extra water bottle, light snack if you want more food, and a great attitude. We handle everything else!<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q6. Do you operate in winter? (June &#8211; August)<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Yes! Winter is actually the BEST season to ride in Santiago. Clear blue skies, perfect temperatures (10-18C) and the snow-capped Andes as your backdrop. We operate year-round except on rainy days.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q7. What happens if it rains?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">For safety reasons we do not operate on rainy days. If your tour day is rainy, we will reschedule to another date or offer a full refund. We always check the forecast 24 hours before.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q8. How do I book and pay?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Contact us via WhatsApp or fill out the booking form on our website. Payment is made in advance via PayPal. A copy of your passport is required as guarantee. Once payment and passport are received, your booking is confirmed.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q9. What is your cancellation policy?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Cancellations made more than 48 hours before the tour receive a full refund. Cancellations within 48 hours are non-refundable. Rain cancellations always receive a full refund or reschedule.<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q10. Do you offer bike rentals without a guide?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Yes! We offer self-guided bike rentals for 4-6 hours. Prices: Hardtail USD 62 \/ Full Suspension USD 94 (Durazno Park only) \/ E-Bike USD 125 (Durazno Park only) \/ Road Bike USD 99. Book 2 weeks in advance and get 15% off!<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q11. What is the delivery area for rentals?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">We deliver bikes for free to hotels in Las Condes, Vitacura and Lo Barnechea. For other areas in Santiago there is an additional delivery fee of CLP 15,000 (approx. USD 15).<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q12. Is there a minimum group size?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">No minimum group size for regular tours and rentals \u2014 we welcome solo riders! The only exception is the Conquista de los Andes Lagoons E-bike experience which requires a minimum of 6 riders and is available in summer only (December to March).<\/span><\/span><\/span><\/p><p><span style=\"color: #0077c8;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\"><b>Q13. What happens if I have a mechanical problem during the ride?<\/b><\/span><\/span><\/span><\/p><p><span style=\"color: #1a1a2e;\"><span style=\"font-family: Arial, serif;\"><span style=\"font-size: small;\">Every rental bike comes equipped with a basic repair kit including a spare inner tube, tire levers and a mini pump \u2014 so minor issues like punctures can often be fixed on the spot. If you have a mechanical problem during your ride, please contact your Biketur guide or coordinator immediately via WhatsApp \u2014 we will coordinate support as quickly as possible. If the mechanical was caused by normal trail conditions, there is no extra charge. However, if the issue was caused by rider error (crash damage, improper gear shifting, riding outside agreed terrain), the cost of repair or replacement will be charged accordingly. We always assess the situation together with the rider on the spot, fairly and transparently.<\/span><\/span><\/span><\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Q1. What fitness level do I need? We adapt every ride to your fitness level. From beginners to advanced riders \u2014 just let us know your experience and we will plan the perfect route for you. Q2. What bikes do you use? We use only Trek bikes \u2014 the world&#8217;s leading mountain bike brand. We offer Trek Marlin hardtails, Trek Fuel EX full suspension, Trek Rail e-bikes and Trek road bikes. All bikes are professionally &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/www.biketur.cl\/es\/faq-2\/\"> <span class=\"screen-reader-text\">Frequently Asked Questions | Biketur Chile<\/span> Leer m\u00e1s \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-7414","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Biketur Chile<\/title>\n<meta name=\"description\" content=\"Everything you need to know about mountain bike tours and rentals in Santiago Chile. 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